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Privacy Policy
Last updated: 30th June 2018

This privacy policy sets out how Faith+Hope+Love Ltd uses and protects any information that you give Faith+Hope+Love Ltd when you use this website.

Faith+Hope+Love Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Faith+Hope+Love Ltd may change this policy from time to time by updating our Privacy Policy page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd September 2017.

What we Collect

We may collect the following information:
•    Name and contact information including email address & postal address
•    Credit/debit card details
•    Demographic information such as postcode, preferences and interests
•    Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


•    Process and fulfill your order
•    To address problems with and improve our products, brands, services and technologies, as well as to develop new products and services
•    To allow you to use our in-store and online technologies
•    To allow you to apply for an offer of credit from a payment card provider
•    To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
•    To enforce our Terms and Conditions.
•    As we believe to be required or appropriate to protect the rights, property, safety and security of Faith+Hope+Love Ltd. and our employees, customers and others
•    As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with the legal process
•    Internal record keeping
•    We may use the information to improve our products and services.
•    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
•    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:


•    Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@faithhopelove13-13.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you send an email to contact@faithhopelove13-13.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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